Question 1

Where is LNY Sanitary located?

Accepted Answer

We're at 21, Jalan Pengkalan Utama 1, Taman Pengkalan Utama, 31650 Ipoh, Perak — in the Pengkalan area of south Ipoh. There's convenient parking right in front of the shop.

Question 2

What are your opening hours?

Accepted Answer

We're open daily from 10:00 AM to 6:00 PM, including Sundays. Hours can vary occasionally, so if you're making a special trip, please call us first at +60 16-529 4597 to confirm we're around.

Question 3

Do you provide price quotations?

Accepted Answer

Yes — quotations are free. Send us your item list, renovation plan or even just photos via WhatsApp, or use the Request Quotation form on this website, and we'll get back to you with an itemised quote.

Question 4

Do you offer special pricing for contractors or bulk orders?

Accepted Answer

Yes. We supply renovation contractors and project buyers regularly, and offer project pricing for bulk orders. Contact us with your item list and quantities for a project quotation.

Question 5

Can you help me choose the right toilet for my bathroom?

Accepted Answer

Absolutely — that's what we're known for. Toilet fit depends on your trap type (S-trap or P-trap) and the distance from the wall. WhatsApp us a photo of your bathroom and the measurement, and we'll recommend models that fit.

Question 6

Do you provide installation services?

Accepted Answer

We are a supply specialist, but we work with experienced local plumbers and installers whom we can recommend. Buying from us with a referred installer also makes warranty support smoother.

Question 7

Do you deliver?

Accepted Answer

Delivery around Ipoh and greater Perak can be arranged, especially for bulky items like water closets, bathtubs and full renovation orders. Delivery fees depend on location and order size — ask us for details.

Question 8

What brands do you carry?

Accepted Answer

We carry established sanitary ware brands trusted in Malaysian homes, covering toilets, basins, taps, showers, water heaters and accessories across a range of budgets. Visit the showroom or browse our Brands page to see the range.

Question 9

Are your products covered by warranty?

Accepted Answer

Yes — products come with their manufacturer warranties (for example, ceramic sanitary ware typically carries multi-year warranties). We help you register warranties where applicable and personally assist with any claims.

Question 10

How do I request a quotation?

Accepted Answer

Three easy ways: (1) WhatsApp us at +60 16-529 4597 with your list or photos, (2) fill in the Request Quotation form on this site, or (3) drop by the showroom with your renovation plan. We usually respond within business hours the same day.

Frequently asked questions

Visiting & General

Products & Warranty

Quotations & Pricing

Delivery & Installation

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